Sweet Home Cleaning - Terms and Conditions

Our Terms and Conditions represent a contract between Sweet Home Cleaning and the Client. Please be aware that use of our services constitutes your acceptance of the following:

• Minimum Booking – minimum booking is 2 hours (or two Cleaners for one hour).
• Fees – fees are payable on the day of the clean, either by cash, cheque or standing order. If payment has not been received in full within 10 days, any further bookings will be postponed until payment is made.
• Cancellations - Clients must give 24 hours notice if a scheduled clean is to be cancelled; otherwise the Client will be charged for the service. Similarly, if a Cleaner cannot gain access to a property for a scheduled clean, the Client will be charged for the scheduled service. A Client can cancel a maximum of two cleans in a row without being charged (providing 24 hours notice has been given), but for any subsequent cancellations, Client will be charged the full amount.
• Holidays – there will be no service on Christmas Day, Boxing Day, January 1st or 2nd.
• Termination of Contract – either party can terminate the agreement, between Sweet Home Cleaning and the Client, with 48 hours notice.
• Complaints – any part of the service which is deemed unacceptable by the Client will be redone to their satisfaction at no extra charge, providing the complaint has been made within 24 hours of the service being provided.
• Change of Hourly Rate – Clients will be notified of any rate increases, giving at least 14 days notice.
• Insurance – Sweet Home Cleaning has public liability insurance up to £1,000,000 which will provide cover in the event of damage to or loss of the Client's property, provided that this damage or loss is caused by the negligence or omission of the Cleaner and is reported within 24 hours of discovery. Clients are liable for the first £250 of any claim.
• Cleaners – Clients undertake not to employ any Cleaner within 12 months of that Cleaner leaving the employment of Sweet Home Cleaning.